Lesson Policy

We want to make lessons smooth and fair for both students and teachers. Please read these simple rules before booking:

1. Rescheduling

• You can reschedule a lesson for free if you let us know at least 10 hours before the start time.

• Teachers can also reschedule with the same 10-hour notice.

2. Cancellations

• You can cancel a lesson at any time by sending a message to the contact team or directly to your teacher.

• If you cancel less than 10 hours before the start time, the lesson will be charged in full.

• If a teacher cancels with less than 10 hours’ notice, you get a free rescheduled lesson.

3. Lateness

• If a teacher is more than 10 minutes late, you can reschedule for free.

• If you are more than 15 minutes late, you will be marked as absent and the lesson will be charged in full.

• If a teacher is late but still starts the lesson, the full lesson duration will still be provided.

4. Technical Issues

• If the lesson cannot happen due to verified internet or platform issues, we will reschedule at no cost.

5. Time Zone Awareness

• Please double-check your local time zone when booking to avoid missed lessons.

6. Refunds

• All bookings are non-refundable. Rescheduling rules above apply.